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The Email Accounts / Set-up Application for the BlackBerry® Internet Service becomes unusable after the application was updated using the auto-update functionality.
The BlackBerry smartphone user may experience a white screen when accessing the Email Account set-up screen, and/or may be unable to select Options from the main Messages menu.
How to fix this problem? Download and Update the Application for Setting up BlackBerry Internet Service email via OTA

OTA Download
(OS 5 devices)
http://goo.gl/FId0t
(OS 6 devices)
http://goo.gl/84bRW
(OS 7 devices)
http://goo.gl/9QyAf